Cisco Unified Communication Manager Services
SANDREC is an inovative and feature-rich Voice over IP call recording platform for CISCO call Manager. SANDREC records calls on CISCO IP phones . Itís a powerful tool for improving customer service and meeting legal obligation to record. One if its major advantages is that is uses packaet sniffing over the ethernet network to record the voice calls. This is allowed by activating the port spanning option on the network switch level and does not interfere with CICO Call Manager setting or require complicated intergration.
SANDREC is designed for SMB market and is significantly less expensive than analog-based call recording solutions. Itís completely unobtrusive; the software simply sniffs packet. No communication required with CISCO Call Manager, CISCO Call Manager Express or any other system. The calls can be played back directly to the speakers on a computer. CISCO IP Call Recording is support SIP & Skinny protocol. It also featured with Voice activity detection and unlimited full-time call recording. CISCO IP Call Recording compress recording from U-law and A-law to GSM 6.10 format. And also replay and management of all recorded calls using a web interface.
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Development & Integration
Info Maker Reporting
Voice & Text Paging